Technical Support Engineer: SaaS, Hardware & Integrations

Samsara; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Samsara is seeking a technically skilled support professional to serve as the initial point of contact for complex issues across our SaaS platform, hardware, and integrations. You will troubleshoot and guide customers to resolution with clear communications.

You will also contribute to the knowledge base, author practical guides, and mentor junior agents to strengthen the team. Your proactive analysis of recurring issues will drive product improvements and support optimization.

Qualifications

• Experience supporting SaaS/hardware integrations.
• Ability to mentor junior agents.
• Proactive analysis of recurring issues.

Responsibilities

• Serve as the initial technical point of contact for advanced issues across Samsara's SaaS platform, hardware, and integrations.
• Contribute to knowledge base, create technical guides, and mentor junior agents to foster skill development.
• Proactively identify trends in customer issues to influence product improvements and optimize support processes.

Skills

Troubleshooting

Knowledge base

Mentoring

SaaS

Customer support

Tools

Samsara Platform

CRM systems

Job description

Samsara is seeking a technically skilled support professional to serve as the initial point of contact for complex issues across our SaaS platform, hardware, and integrations. You will troubleshoot and guide customers to resolution with clear communications.

You will also contribute to the knowledge base, author practical guides, and mentor junior agents to strengthen the team. Your proactive analysis of recurring issues will drive product improvements and support optimization.