Onsite IT & AV Support Specialist (Morrisville)

Science 37; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Science 37 seeks an IT Analyst to provide hands-on in-office support at our Morrisville, NC site. You will handle service desk tickets, set up AV equipment for meetings, and assist with device provisioning and inventory control.

You’ll sustain office hardware, network basics, and contribute to IT projects under the Associate Director, IT. Ideal candidates have a bachelor's in a tech field, strong knowledge of Macs/iOS, Google Apps, MDM concepts, and AV system experience.

Qualifications

• Bachelor's degree in a related technology field or equivalent.
• Strong knowledge of Macs/iOS devices and printers; Google Apps familiarity.
• Basic MDM concepts and tools; Apple Configurator experience preferred, training provided.
• Experience with network issues and AV equipment setup (Zoom Rooms/Google Meet hardware).
• Ability to work independently and manage multiple projects with timelines.

Responsibilities

• Provide full user support via tickets, email, and calls on a 24-hour on-call rotation.
• In-person hardware, software, account, and peripheral issue support for staff.
• Set up and maintain conference rooms and AV equipment for meetings and events.
• Troubleshoot basic network connectivity and coordinate complex issues with teams.
• Manage IT equipment inventory and coordinate procurement, provisioning, and shipping.
• Develop internal/external training documentation and deliver user training as needed.
• Collaborate with IT teammates on projects and coordinate with Security on access control.

Skills

Mobile devices

Google Apps

IP networks

MDM concepts

Network troubleshooting

Conference room AV setup

Apple Configurator

Education

Bachelor's degree in related technology field

Tools

Apple Configurator

Jamf

Kandji

Intune

Okta

Job description

Science 37 seeks an IT Analyst to provide hands-on in-office support at our Morrisville, NC site. You will handle service desk tickets, set up AV equipment for meetings, and assist with device provisioning and inventory control.

You’ll sustain office hardware, network basics, and contribute to IT projects under the Associate Director, IT. Ideal candidates have a bachelor's in a tech field, strong knowledge of Macs/iOS, Google Apps, MDM concepts, and AV system experience.