Onsite Desktop & End-User IT Support Specialist

UNC Health; Morrisville (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health in Morrisville, NC is seeking a desktop support specialist to install, configure, manage, and support desktops, portable computers, and related peripherals across a multi-platform network.

Responsibilities include providing end-user problem resolution, ensuring security, and assisting with asset management and mainframe application options. The role is onsite and full-time with standard 40 hours per week.

Qualifications

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent).
• No licensure or certification required.
• Two years of relevant experience if only a high school diploma or GED.

Responsibilities

• Assist in ensuring network security by enforcing passwords and antivirus software.
• Manage desktop peripheral inventory and assist with asset management.
• Evaluate products for compatibility and ease of use including mainframe application options.
• Perform installation and configuration of hardware and software applications.
• Provide technical support and incident resolution; train users on system operation; perform desktop moves as needed.

Skills

Clear communication

Team collaboration

Multitasking

Customer focus

Education

Associate's degree in CS/IS or related field

Job description

UNC Health in Morrisville, NC is seeking a desktop support specialist to install, configure, manage, and support desktops, portable computers, and related peripherals across a multi-platform network.

Responsibilities include providing end-user problem resolution, ensuring security, and assisting with asset management and mainframe application options. The role is onsite and full-time with standard 40 hours per week.