IT Analyst

Science 37; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Science 37’s Morrisville, NC office is seeking an IT Analyst to provide hands-on IT support and in-office technical services. You will manage equipment provisioning, inventory, and AV/meeting room setup, while assisting with device enrollment and basic network troubleshooting.

You will collaborate with the IT team and facilities to ensure smooth operations for staff and remote workers, delivering user training and maintaining security practices.

Qualifications

• Bachelor’s degree in a related technology field.
• Strong knowledge of Macs, iPhones, iPads, Android devices.
• Understanding of Google Apps, IP networks, Wi‑Fi, and printers.
• Familiar with MDM concepts/tools (Jamf, Kandji, Intune) and Apple Configurator.
• Experience troubleshooting basic network issues (Wi‑Fi, switches, APs).
• Experience setting up conference room and AV equipment.
• Knowledge of SSO (Okta) and physical security measures.
• Past in-person and remote user support and training.

Responsibilities

• Provide full user support via tickets, email, and direct messages.
• Triage and escalate requests to higher-tier support as needed.
• Provide in-person hardware, software, account, and peripheral support.
• Set up and troubleshoot conference rooms and AV equipment for meetings/events.
• Perform first-line network troubleshooting and escalate complex issues.
• Set up and maintain office workstations, printers, and peripherals.
• Assist with device enrollment and MDM provisioning.
• Lead in managing IT equipment inventory and procurement processes.
• Coordinate shipping/receiving for remote staff and maintain inventory records.
• Create internal and external training documentation and deliver user training.
• Collaborate with IT System Administrators on projects and maintenance.
• Coordinate with Security for access control and office security.
• Research emerging technologies and communicate requirements for projects.

Skills

Mac/iPhone/iPad devices

Google Apps

IP networks

Wi-Fi technology

Printers

MDM concepts

Apple Configurator

AV equipment

Okta SSO

Physical security

In-person & remote support

Education

Bachelor’s Degree in a related technology field

Tools

Jamf

Kandji

Intune

Apple Business Manager

Apple Configurator

Job description

This position is located onsite in our Morrisville, NC office.

POSITION OVERVIEW

Science 37 accelerates clinical research by expanding patient access to trials, leading to faster approvals and better health outcomes for all. Our solutions empower life sciences companies to reach diverse populations beyond traditional means of conducting clinical research.

The IT Analyst assists with daily helpdesk user issues, provides hands-on in-office technical support, supports facility and IT maintenance projects, and performs needed repairs and regular preventative maintenance of equipment. The IT Analyst will serve as the lead in managing equipment procurement, provisioning, and inventory control. The IT Analyst is responsible for supporting the Science 37 staff under the direction of the Associate Director, IT.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

1. Provide full user support including but not limited to service desk tickets, emails, direct messages, and IT hotline calls during assigned 24-hour on-call rotations
2. Triage and assess all incoming requests/issues from any method of user communication (service desk, email, hotline calls, direct messages, walk-ups, etc.) and elevate to higher-tier support when necessary
3. Provide in-person, walk-up support to office staff for hardware, software, account, and peripheral issues
4. Set up, maintain, and troubleshoot conference rooms and meeting spaces, including video conferencing systems, displays, cameras, microphones, and other AV equipment; support meetings and events as needed
5. Perform first-line network troubleshooting, including Wi‑Fi connectivity, wired connections, switches, access points, and cabling, and elevate complex network issues to the appropriate team or vendor
6. Set up and maintain office workstations, printers, and peripherals, including desk setups for new hires and office moves
7. Assist with device enrollment, provisioning, and basic management through the company’s MDM platform, including preparing devices with Apple Configurator, applying standard configurations, and supporting device wipes and reassignments during onboarding and offboarding
8. Lead in managing IT equipment inventory
9. Assist with managing procurement/provisioning vendor relationships and related processes in support of user onboarding and offboarding activities
10. Coordinate shipping and receiving of IT equipment for remote staff, including preparing and shipping devices for new hires, arranging returns during offboarding, processing repairs and replacements, and tracking shipments to keep inventory records accurate
11. Independently create both internal and external training documentation and provide user training when necessary
12. Collaborate with IT System Administrators on IT-related projects/tasks which may include but are not limited to new system implementations, system maintenance, routine audits/analysis, and other IT-related tasks
13. Coordinate with the Security Team for the office’s physical security and access control
14. Use expertise and experience to research and evaluate emerging technologies, hardware, and software
15. Accurately convey information/requirements necessary for each project/task

QUALIFICATIONS & SKILLS

Qualifications

The following qualifications are preferred and/or equivalent applicable experience

1. Bachelor’s Degree in a related technology field
2. Strong technical knowledge of computers and mobile devices (Macs, iPhones, iPads, Android, etc.)
3. Understanding of Google Apps; IP networks and equipment; Wi‑Fi technologies; and printers
4. Basic familiarity with Mobile Device Management (MDM) concepts and tools such as Jamf, Kandji, Intune, or Apple Business Manager, and with Apple Configurator for device setup; hands‑on experience is a plus but not required, and training will be provided
5. Hands‑on experience troubleshooting basic network issues (Wi‑Fi, switches, access points, cabling)
6. Experience setting up and supporting conference room and AV equipment (e.g., Zoom Rooms, Google Meet hardware, displays, and audio systems)
7. Knowledge of SSO (Okta)
8. Understanding of access control and physical security measures
9. Prior experience with in‑person and remote user support and training

Skills/Competencies

1. Demonstrated ability to work independently with minimal supervision, take initiative, and see tasks through to completion
2. Demonstrated ability to successfully collaborate with people and manage projects/tasks
3. Demonstrated ability to meet timelines for deliverables, and flexibility to get the work done
4. Experience in managing multiple projects simultaneously and meeting expectations
5. Proactive problem‑solving abilities and follow-through
6. Ability to adapt to a rapidly changing work environment and priorities
7. Successful situational responsive decision‑making
8. Demonstrated ability to be resourceful
9. Demonstrated ability to foster concepts of teamwork and cooperation
10. Detail oriented
11. Results oriented
12. Exhibits excellent time management and organizational skills
13. Exhibits responsibility, ownership, accountability, and pride in one’s work
14. Customer service and interpersonal skills, including a professional, approachable presence for in‑person support

Capabilities

1. Ability to communicate in English (both verbal and written)
2. Ability to ship/package/unpack equipment and supplies (up to 50 lbs.)
3. Up to 20% travel, as needed for project team meetings, client presentations and other professional meetings/conferences as needed

BENEFITS

At Science 37, our focus is to provide you with a comprehensive and competitive total reward package that supports you at all stages of your career - both now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work that adds to your professional development.

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

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