Onsite IT & AV Support Specialist

science37; Morrisville (NC); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Science 37 in Morrisville, NC is seeking an IT Analyst who will provide hands-on in‑office technical support, handle helpdesk requests, and lead equipment provisioning and inventory control.

Under the direction of the Associate Director, IT, you will manage device enrollment, set up AV for meetings, coordinate with security, and help maintain network and endpoint health. You will also support onboarding/offboarding and document IT processes.

Qualifications

• Bachelor's degree in a related technology field.
• Strong knowledge of Macs/iOS devices and mobile devices.
• Familiarity with IP networks, Wi‑Fi, printers.
• Hands-on MDM concepts/tools (Jamf, Kandji, Intune, ABM).
• Experience setting up conference room AV (Zoom Rooms/Google Meet hardware).

Responsabilités

• Provide full user support via tickets, email, hotline, and in-person.
• Triage requests and escalate when needed.
• Support hardware, software, accounts, and peripherals.
• Set up and troubleshoot AV and conference rooms.
• Perform basic network troubleshooting and escalate complex issues.
• Assist with device enrollment and provisioning via MDM.
• Manage IT equipment inventory and procurement support.
• Prepare training materials and user training.

Connaissances

Macs/iOS devices

Networking basics

Wi‑Fi tech

MDM concepts/tools

AV/conferencing setup

In‑person support

Team collaboration

Formation

Bachelor's Degree in a related technology field

Outils

Jamf

Kandji

Intune

Apple Business Manager

Apple Configurator

Description du poste

Science 37 in Morrisville, NC is seeking an IT Analyst who will provide hands-on in‑office technical support, handle helpdesk requests, and lead equipment provisioning and inventory control.

Under the direction of the Associate Director, IT, you will manage device enrollment, set up AV for meetings, coordinate with security, and help maintain network and endpoint health. You will also support onboarding/offboarding and document IT processes.