Onsite IT & AV Support Analyst

Science 37; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Science 37’s Morrisville, NC office is seeking an IT Analyst to provide hands-on IT support and in-office technical services. You will manage equipment provisioning, inventory, and AV/meeting room setup, while assisting with device enrollment and basic network troubleshooting.

You will collaborate with the IT team and facilities to ensure smooth operations for staff and remote workers, delivering user training and maintaining security practices.

Qualifications

• Bachelor’s degree in a related technology field.
• Strong knowledge of Macs, iPhones, iPads, Android devices.
• Understanding of Google Apps, IP networks, Wi‑Fi, and printers.
• Familiar with MDM concepts/tools (Jamf, Kandji, Intune) and Apple Configurator.
• Experience troubleshooting basic network issues (Wi‑Fi, switches, APs).
• Experience setting up conference room and AV equipment.
• Knowledge of SSO (Okta) and physical security measures.
• Past in-person and remote user support and training.

Responsibilities

• Provide full user support via tickets, email, and direct messages.
• Triage and escalate requests to higher-tier support as needed.
• Provide in-person hardware, software, account, and peripheral support.
• Set up and troubleshoot conference rooms and AV equipment for meetings/events.
• Perform first-line network troubleshooting and escalate complex issues.
• Set up and maintain office workstations, printers, and peripherals.
• Assist with device enrollment and MDM provisioning.
• Lead in managing IT equipment inventory and procurement processes.
• Coordinate shipping/receiving for remote staff and maintain inventory records.
• Create internal and external training documentation and deliver user training.
• Collaborate with IT System Administrators on projects and maintenance.
• Coordinate with Security for access control and office security.
• Research emerging technologies and communicate requirements for projects.

Skills

Mac/iPhone/iPad devices

Google Apps

IP networks

Wi-Fi technology

Printers

MDM concepts

Apple Configurator

AV equipment

Okta SSO

Physical security

In-person & remote support

Education

Bachelor’s Degree in a related technology field

Tools

Jamf

Kandji

Intune

Apple Business Manager

Apple Configurator

Job description

Science 37’s Morrisville, NC office is seeking an IT Analyst to provide hands-on IT support and in-office technical services. You will manage equipment provisioning, inventory, and AV/meeting room setup, while assisting with device enrollment and basic network troubleshooting.

You will collaborate with the IT team and facilities to ensure smooth operations for staff and remote workers, delivering user training and maintaining security practices.