Onsite Desktop Support Specialist — End‑User IT (Morrisville)

UNC Health Care; Morrisville (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health Care is seeking an End User Support professional to install, configure, manage, and support desktops, portable computers, and peripherals across a multi-platform network. The role ensures user productivity by resolving issues and aiding with mainframe application options.

This onsite Morrisville, NC position supports UNC Health’s ISD End User Support unit, with standard 40-hour weeks and a salary range reflecting experience."

Qualifications

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• Two years of relevant experience if you have a High School diploma or GED.

Responsibilities

• Assist in ensuring network security by enforcing passwords and antivirus protection; manage user profiles and data security.
• Manage desktop peripheral inventory and asset records; update inventory on installations or relocations.
• Evaluate products for compatibility and ease of use; contribute to application options with mainframe applications.
• Install and configure hardware and software applications for end users.
• Provide technical support and incident resolution; offer initial training and perform desktop moves as required.

Skills

Excellent communication

Team player

Multitasking

Customer focus

Education

Associate's degree in CS or related field

Job description

UNC Health Care is seeking an End User Support professional to install, configure, manage, and support desktops, portable computers, and peripherals across a multi-platform network. The role ensures user productivity by resolving issues and aiding with mainframe application options.

This onsite Morrisville, NC position supports UNC Health’s ISD End User Support unit, with standard 40-hour weeks and a salary range reflecting experience."