Onsite Inventory & Vending Specialist

MSC; Ankeny (IA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K

Stock purchase program

Tuition reimbursement

Paid time off

Job summary

MSC, an Ankeny, IA-based distributor of metalworking and MRO products, is hiring an On-Site Service Specialist I. This role delivers top-tier customer service, manages inventory, and supports MSC ControlPoint Solutions including VMI and vending at large customer locations.

You will place orders, optimize stock, and maintain 6S standards while logging activities in SFDC. You should have a high school diploma, at least two years in related roles, and strong communication and computer skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.

Skills

Telephone sales

Outside sales

Inventory management

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MSC, an Ankeny, IA-based distributor of metalworking and MRO products, is hiring an On-Site Service Specialist I. This role delivers top-tier customer service, manages inventory, and supports MSC ControlPoint Solutions including VMI and vending at large customer locations.

You will place orders, optimize stock, and maintain 6S standards while logging activities in SFDC. You should have a high school diploma, at least two years in related roles, and strong communication and computer skills.