Onsite Inventory & Service Specialist

MSC Industrial Direct Co.,Inc.; Memphis (TN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

MSC Industrial Supply Co. seeks an On-Site Service Specialist to drive exceptional customer service and manage inventory at a large customer site in Memphis.

You will support procurement, place orders, and manage MSC ControlPoint Solutions including Vending, VMI, and Crib systems, while collaborating with internal and external stakeholders. You will maintain 6S standards, log activities in Salesforce, ensure stock levels, and promote solution retention.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Skills

Telephone sales

Outside sales

Storeroom/inventory management

Customer service

Communication

Problem solving

Microsoft Office

Technical solutions knowledge

Education

High School Diploma

Tools

Salesforce

Routing software

Inventory management systems

Job description

MSC Industrial Supply Co. seeks an On-Site Service Specialist to drive exceptional customer service and manage inventory at a large customer site in Memphis.

You will support procurement, place orders, and manage MSC ControlPoint Solutions including Vending, VMI, and Crib systems, while collaborating with internal and external stakeholders. You will maintain 6S standards, log activities in Salesforce, ensure stock levels, and promote solution retention.