Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Solon (OH); On-site; USD 27,813 - 43,711; Full time

Job summary

MSC Industrial Supply Co. seeks an Onsite Service Specialist to support large strategic accounts at their facility. You will help with procurement, order placement, and MSC ControlPoint Solutions to deliver long-term value and savings.

Responsibilities include coordinating with the account team, managing vendor programs, and ensuring high customer satisfaction while driving revenue.

Qualifications

• High-school diploma or equivalent required.
• College degree preferred.
• 2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience considered a plus.
• Metalworking knowledge and experience is a plus but not always required.

Responsibilities

• Assist with customer order placement, quoting, sourcing, and cost-savings data collection and logging.
• Manage MSC ControlPoint Solutions – Vendor Managed Inventory, Vending, or Storeroom programs.
• Determine optimal sourcing strategy for key customer projects with Category Team support.
• Participate in customer plant/production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize satisfaction and revenue.
• Resolve on-site product and service issues with sales-driven solutions.
• Provide customer service per MSC standards to ensure retention.
• Communicate customer concerns to management for lasting resolution.
• Work with vendors to locate sources, provide quotes, expedite orders, and arrange training.

Skills

Customer service

Sales

Problem solving

Communication

Computer literacy

Education

High school diploma

College degree preferred

Military experience considered a plus

Tools

Email

Windows OS

Internet browsers

Job description

MSC Industrial Supply Co. seeks an Onsite Service Specialist to support large strategic accounts at their facility. You will help with procurement, order placement, and MSC ControlPoint Solutions to deliver long-term value and savings.

Responsibilities include coordinating with the account team, managing vendor programs, and ensuring high customer satisfaction while driving revenue.