Onsite Inventory & Service Specialist (VMI/Vending)

MSC Industrial Supply Co.; Cleveland (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Cleveland, OH.

You will deliver exceptional customer service and manage inventories at large customer sites, supporting procurement and order placement while optimizing MSC ControlPoint Solutions including Vending, VMI, and Crib systems. You will engage with internal and external stakeholders, ensure stock levels, and drive solution retention and growth.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Skills

Customer service

Sales skills

Verbal communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce

Routing software

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Cleveland, OH.

You will deliver exceptional customer service and manage inventories at large customer sites, supporting procurement and order placement while optimizing MSC ControlPoint Solutions including Vending, VMI, and Crib systems. You will engage with internal and external stakeholders, ensure stock levels, and drive solution retention and growth.