Onsite Service Pro: VMI & Vending Solutions

MSC Industrial Direct Co.,Inc.; Cleveland (OH); Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

MSC Industrial Direct Co.,Inc. is seeking an On-Site Service Specialist at our Cleveland location. This role delivers exceptional customer service, manages MSC ControlPoint Solutions including VMI and vending, and supports procurement and inventory optimization.

You will log activities in Salesforce, monitor stock levels, restock items, and collaborate with account teams to drive satisfaction and growth while mentoring junior staff and upholding MSC culture.

Qualifications

• Two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.
• Proficiency in Microsoft Office and general computer literacy.

Responsabilités

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Connaissances

Customer service

Sales skills

Problem solving

Communication skills

Technical solutions knowledge

Formation

High School Diploma or equivalent

College degree preferred

Outils

Salesforce

Microsoft Office

Description du poste

MSC Industrial Direct Co.,Inc. is seeking an On-Site Service Specialist at our Cleveland location. This role delivers exceptional customer service, manages MSC ControlPoint Solutions including VMI and vending, and supports procurement and inventory optimization.

You will log activities in Salesforce, monitor stock levels, restock items, and collaborate with account teams to drive satisfaction and growth while mentoring junior staff and upholding MSC culture.