Onsite Service Pro: Inventory & Vending Solutions

MSC Industrial Direct Co.,Inc.; Orlando (FL); Vor Ort; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Orlando, FL, to deliver exceptional customer service and manage inventory at a large customer location.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems, while coordinating with internal and external stakeholders to drive value and retention.

Qualifikationen

• High School diploma or equivalent required.
• Two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products and services.

Aufgaben

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max).
• Receive, unpack, and restock products at points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.

Kenntnisse

Customer service

Sales skills

Communication

Problem solving

Technical solutions knowledge

MS Office proficiency

Ausbildung

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office

Jobbeschreibung

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 in Orlando, FL, to deliver exceptional customer service and manage inventory at a large customer location.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems, while coordinating with internal and external stakeholders to drive value and retention.