Onsite Inventory & Service Specialist I

MSC Industrial Supply Co.; Knoxville (IA); On-site; USD 28,000 - 30,000; Full time

Job summary

MSC Industrial Supply Co. in Knoxville, IA, seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage inventory at a large customer location. The role supports procurement, order placement, and MSC ControlPoint solutions including VMI, vending, and crib systems.

You will drive solution optimization, maintain 6S standards, log activities in Salesforce, and collaborate with internal teams to expand product opportunities while ensuring customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and general computer literacy.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.

Skills

Customer service

Sales ability

Problem solving

Communication skills

Technical aptitude

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

Routing software

MSC ControlPoint Solutions

Job description

MSC Industrial Supply Co. in Knoxville, IA, seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage inventory at a large customer location. The role supports procurement, order placement, and MSC ControlPoint solutions including VMI, vending, and crib systems.

You will drive solution optimization, maintain 6S standards, log activities in Salesforce, and collaborate with internal teams to expand product opportunities while ensuring customer satisfaction.