Onsite Service & Inventory Specialist I

MSC Industrial Supply Co.; Janesville (WI); Presencial; USD 28.000 - 38.000; Jornada completa

Descripción de la vacante

MSC Industrial Supply Co. is seeking an On-Site Service Specialist Level 1 in Janesville, WI to deliver exceptional customer service and manage inventory at large, dedicated customer locations. You will support procurement, order placement, and MSC ControlPoint solutions including Vending, VMI, and Crib systems.

The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.

Formación

• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.

Responsabilidades

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Conocimientos

Telephone sales

Customer service

Sales skills

Problem solving

Verbal communication

Written communication

MSC solutions knowledge

Technical customer solutions

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

MSC Industrial Supply Co. is seeking an On-Site Service Specialist Level 1 in Janesville, WI to deliver exceptional customer service and manage inventory at large, dedicated customer locations. You will support procurement, order placement, and MSC ControlPoint solutions including Vending, VMI, and Crib systems.

The role emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.