Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Katy (TX); On-site; USD 31,000 - 45,000; Full time

Job summary

MSC Industrial Supply Co. in Katy, TX is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at a large customer site. You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems.

You will drive solution optimization, collaborate with internal and external stakeholders, log activities in SFDC, maintain stock levels, and mentor teammates while upholding 6S standards and MSC's CARE program.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Excellent verbal and written communication skills.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.

Skills

Telephone sales

Storeroom inventory

Customer service

Technical solutions

Microsoft Office

Verbal & written communication

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

MSC Industrial Supply Co. in Katy, TX is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at a large customer site. You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems.

You will drive solution optimization, collaborate with internal and external stakeholders, log activities in SFDC, maintain stock levels, and mentor teammates while upholding 6S standards and MSC's CARE program.