Onsite Inventory & Service Specialist

MSC Industrial Direct Co.,Inc.; Oklahoma City (OK); On-site; USD 28,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. in Oklahoma City is seeking an On-Site Service Specialist to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive solution optimization, train staff, maintain 6S standards, document activities in Salesforce, and collaborate with account teams to grow the business while ensuring high customer

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.

Skills

Customer service

Sales

Communication

Problem solving

Technical solutions knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Computer literacy

Job description

MSC Industrial Supply Co. in Oklahoma City is seeking an On-Site Service Specialist to deliver exceptional customer service and manage on-site inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive solution optimization, train staff, maintain 6S standards, document activities in Salesforce, and collaborate with account teams to grow the business while ensuring high customer