Onsite Inventory & Service Specialist

W.W. Grainger, Inc.; Lenexa (KS); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days

401(k) with company match

Employee discounts

Tuition reimbursement

Birth/parent leave

Job summary

W.W. Grainger, Inc. is seeking an Onsite Services Representative (OSR) to service multiple customer locations, stock products, and drive customer loyalty.

The role involves following routing software, identifying improvements, and collaborating with sales partners to expand Grainger offerings. The position requires 3+ years in selling or service, a high school diploma, the ability to lift 25–60 lbs, and a valid driver’s license with insurance.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Teamwork

Problem solving

Education

High school diploma

Job description

W.W. Grainger, Inc. is seeking an Onsite Services Representative (OSR) to service multiple customer locations, stock products, and drive customer loyalty.

The role involves following routing software, identifying improvements, and collaborating with sales partners to expand Grainger offerings. The position requires 3+ years in selling or service, a high school diploma, the ability to lift 25–60 lbs, and a valid driver’s license with insurance.