On-Site Service & Inventory Specialist

W.W. Grainger, Inc.; Fairfield (OH); On-site; USD 32,000 - 36,000; Part time

Job summary

W.W. Grainger, Inc. in Ohio is hiring a part-time On-Site Service Representative for the Oxford/Fairfield area. The OSR will stock inventory, service customers, and support sales through KeepStock inventory management, visiting customer sites and collaborating with partners to meet MRO needs.

The role reports to a supervisor and requires routine route work, safety compliance, and strong problem-solving and customer-service skills to promote loyalty and business growth.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Route planning

Problem-solving

Education

High School Diploma

Job description

W.W. Grainger, Inc. in Ohio is hiring a part-time On-Site Service Representative for the Oxford/Fairfield area. The OSR will stock inventory, service customers, and support sales through KeepStock inventory management, visiting customer sites and collaborating with partners to meet MRO needs.

The role reports to a supervisor and requires routine route work, safety compliance, and strong problem-solving and customer-service skills to promote loyalty and business growth.