Onsite Inventory & Merchant Support Specialist

ShipBob; Fairburn (GA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

Maternity/Parental Leave

Holidays & Time Off

Sick Leave

Wellness Days

401K Match

Comprehensive Benefits

Job summary

ShipBob is hiring an Onsite Merchant Support Specialist in Fairburn, GA to monitor inventory and resolve merchant concerns at partner fulfillment centers. You will partner with leadership to ensure great merchant experience and scalable operations, reporting to the Manager, SFN Quality.

Responsibilities include daily cycle counting, investigating discrepancies, and delivering timely updates and reports. This on-site role requires strong communication and the ability to work independently in a

Qualifications

• 2+ years of ICQA experience in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• RF scanner experience preferred.

Responsibilities

• Run daily cycle counting and inventory control processes per SOPs.
• Investigate discrepancies and report significant variances.
• Perform physical location checks and reconcile variances within 24 hours.
• Identify root causes of adjustments and lead correction efforts.
• Complete audits and respond to merchant requests via ticketing system within SLA.
• Communicate updates to OSS Area Manager and perform weekly performance reporting.

Skills

ICQA processes

WMS proficiency

RF Scanner experience

Independent on-site work

Written and verbal communication

Time management

Attention to detail

Interpersonal skills

Lift 50 lbs

Job description

ShipBob is hiring an Onsite Merchant Support Specialist in Fairburn, GA to monitor inventory and resolve merchant concerns at partner fulfillment centers. You will partner with leadership to ensure great merchant experience and scalable operations, reporting to the Manager, SFN Quality.

Responsibilities include daily cycle counting, investigating discrepancies, and delivering timely updates and reports. This on-site role requires strong communication and the ability to work independently in a