Onsite Inventory & Merchant Support Specialist

ShipBob, Inc.; Fairburn (GA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Holidays & Flexible Time Off

Paid Maternity/Parental Leave

Job summary

ShipBob, Inc. seeks an Onsite Merchant Support Specialist to monitor inventory control at partner fulfillment centers in Fairburn, GA. You will be the sole ShipBob onsite representative, partnering with leaders to resolve merchant concerns, while maintaining quality and scalable operations.

Reports to the Manager, SFN Quality, with a 8:00am–4:30pm, Mon–Fri shift. You will perform cycle counts, investigate discrepancies, and ensure timely audits and reports.

Qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Experience using an RFScanner preferred.
• Demonstrated ability to work independently on-site.
• Possesses effective written and verbal communication skills; experience communicating with customers or vendors preferred.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills and professional demeanor.
• Able to lift 50 lbs. and stand/walk 8-10 hours per shift.

Responsibilities

• Run daily cycle counting and inventory control processes according to SOPs.
• Investigate inventory discrepancies and report significant variances.
• Perform physical location checks and reconcile variances within 24 hours.
• Determine root cause of inventory adjustments and lead corrective efforts.
• Audit and respond to merchant requests via ticketing system within SLA.
• Communicate updates to OSS Area Manager and leadership.
• Present weekly performance reports during business reviews.
• Ensure compliance with food safety, quality, and traceability standards.

Skills

ICQA experience

RF Scanner

WMS software

Communication skills

Time management

Stamina & lifting

Tools

RF Scanner

WMS software

Job description

ShipBob, Inc. seeks an Onsite Merchant Support Specialist to monitor inventory control at partner fulfillment centers in Fairburn, GA. You will be the sole ShipBob onsite representative, partnering with leaders to resolve merchant concerns, while maintaining quality and scalable operations.

Reports to the Manager, SFN Quality, with a 8:00am–4:30pm, Mon–Fri shift. You will perform cycle counts, investigate discrepancies, and ensure timely audits and reports.