Onsite Inventory Control & Merchant Support Specialist

ShipBob, Inc.; Town of Bethlehem (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

Job summary

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist in Bethlehem, PA to monitor inventory and resolve merchant concerns at partner fulfillment centers.

You will partner with site leadership to maintain accurate counts, lead root-cause investigations, and ensure a high-quality merchant experience while upholding safety standards. The role requires hands-on inventory control, strong communication, and the ability to operate in a fast-paced, cross-functional environment, with a focus on

Qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner preferred.
• Demonstrated ability to work independently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast-paced and highly adaptive environment.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
• vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Other duties/responsibilities as necessary.

Skills

ICQA experience

Warehouse management system

RF scanner experience

independence on-site

communication skills

time management

attention to detail

interpersonal skills

fast-paced environment

lift 50 lbs

standing/walking 8–10h

bend/stoop/push-pull

Job description

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist in Bethlehem, PA to monitor inventory and resolve merchant concerns at partner fulfillment centers.

You will partner with site leadership to maintain accurate counts, lead root-cause investigations, and ensure a high-quality merchant experience while upholding safety standards. The role requires hands-on inventory control, strong communication, and the ability to operate in a fast-paced, cross-functional environment, with a focus on