Onsite Intake Specialist - Compassionate Client Advocate

Alexander Shunnarah Trial Attorneys; Newton (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Alexander Shunnarah Trial Attorneys is seeking an Intake Specialist to join our Newton, MA office. You will be the first point of contact for potential clients, gathering essential information and ensuring proper routing to the legal team.

This 100% onsite role requires organized, detail-oriented individuals who can handle sensitive information with care. You will work closely with attorneys and staff to support efficient case evaluation, providing excellent client service in a fast-paced

Qualifications

• Excellent communication and customer service required.
• Experience in intake, call centers, or legal environments preferred but not required.
• Onsite role in Newton, MA with a Boston-area office presence.

Responsibilities

• Answer incoming calls and online inquiries from potential clients.
• Conduct intakes and gather key details about accidents and injuries.
• Enter client information and case details into the firm’s case management system.
• Support case evaluation by assisting attorneys and staff in routing cases efficiently.
• Provide compassionate and professional communication to clients during stressful times.

Skills

Excellent communication

Attention to detail

Multitasking

Phone etiquette

Job description

Alexander Shunnarah Trial Attorneys is seeking an Intake Specialist to join our Newton, MA office. You will be the first point of contact for potential clients, gathering essential information and ensuring proper routing to the legal team.

This 100% onsite role requires organized, detail-oriented individuals who can handle sensitive information with care. You will work closely with attorneys and staff to support efficient case evaluation, providing excellent client service in a fast-paced