Intake Specialist

Alexander Shunnarah Trial Attorneys; Newton (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Alexander Shunnarah Trial Attorneys is seeking an Intake Specialist to join our Newton, MA office. You will be the first point of contact for potential clients, gathering essential information and ensuring proper routing to the legal team.

This 100% onsite role requires organized, detail-oriented individuals who can handle sensitive information with care. You will work closely with attorneys and staff to support efficient case evaluation, providing excellent client service in a fast-paced

Qualifications

• Excellent communication and customer service required.
• Experience in intake, call centers, or legal environments preferred but not required.
• Onsite role in Newton, MA with a Boston-area office presence.

Responsibilities

• Answer incoming calls and online inquiries from potential clients.
• Conduct intakes and gather key details about accidents and injuries.
• Enter client information and case details into the firm’s case management system.
• Support case evaluation by assisting attorneys and staff in routing cases efficiently.
• Provide compassionate and professional communication to clients during stressful times.

Skills

Excellent communication

Attention to detail

Multitasking

Phone etiquette

Job description

Overview

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

Why Work For Us

We are innovative, always finding ways to be better, and have a go‑getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

What We Value

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

Position Summary

We’re looking for a friendly, organized, and detail-oriented Intake Specialist to join our growing team at Altman Nussbaum Shunnarah Trial Attorneys. In this role, you will be the first point of contact for potential clients, gathering important information and ensuring cases are properly evaluated and directed to the legal team.

This is a 100% onsite position at our office in Newton, Massachusetts.

What You’ll Do

• Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.
• Conduct intakes: gather key details about accidents and injuries while guiding clients through the initial intake process.
• Capture critical information: accurately enter client information and case details into the firm’s case management system.
• Support case evaluation: work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.
• Deliver excellent service: provide compassionate and professional communication to clients during what is often a stressful time.

What You Need

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask and stay organized in a fast‑paced environment
• Comfort speaking with clients over the phone and gathering sensitive information
• Experience in intake, customer service, call centers, or legal environments is preferred but not required
• Ability to work onsite in our Boston office

What You Get

• A Great Role: Full‑time position with opportunities to grow within a respected personal injury law firm.
• Supportive Team: Work with a collaborative group dedicated to helping clients receive the representation they deserve.

Ready to be the first step in helping clients get the legal support they need? Apply today and join our dedicated team.

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].