Case Coordinator: Empathetic Legal Intake & Closings

Alexander Shunnarah Trial Attorneys; Birmingham (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

Alexander Shunnarah Trial Attorneys in Alabama seeks a Case Coordinator to guide prospective clients through the hire decision. You will conduct in-depth consultations, follow up via CRM, and work with attorneys to ensure a smooth handoff when clients retain services.

Ideal candidates have experience in high-pressure, persuade-heavy sales and can discuss pricing confidently while maintaining empathy and professionalism in stressful situations.

Qualifications

• Experience in persuasion-heavy, urgency-based sales environments.
• Strong closing mentality and ability to secure commitment.
• Comfort discussing pricing and guiding people into payment decisions.
• Highly organized with strong follow-up discipline.

Responsibilities

• Conduct in-depth phone consultations to understand legal needs and explain next steps.
• Maintain timely follow-up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff after client retention.
• Track metrics and maintain accurate records of conversations and outcomes.
• Provide empathy, professionalism, and clarity during stressful client situations.

Skills

Verbal communication

Emotional intelligence

Closing skills

Tools

CRM

Job description

Alexander Shunnarah Trial Attorneys in Alabama seeks a Case Coordinator to guide prospective clients through the hire decision. You will conduct in-depth consultations, follow up via CRM, and work with attorneys to ensure a smooth handoff when clients retain services.

Ideal candidates have experience in high-pressure, persuade-heavy sales and can discuss pricing confidently while maintaining empathy and professionalism in stressful situations.