Compassionate Client Intake & Conversion Specialist

Kitay Law Offices; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Bonus potential

Growth opportunities

Job summary

Kitay Law Offices, The Law Firm With a Heart, seeks a compassionate Intake Specialist to guide prospective clients through the intake process and connect them with representation. You will listen actively, gather details, assess eligibility, and coordinate with attorneys to ensure a smooth onboarding.

The ideal candidate excels in communication, thrives in a fast-paced environment, and has experience in legal intake or client relations.

Qualifications

• Associate or bachelor’s degree preferred.
• Experience in sales, legal intake, admissions, customer success, or consultative client-facing role.
• Bilingual Spanish/English skills preferred.

Responsibilities

• Handle inbound calls and respond to inquiries.
• Build trust through active listening and empathetic communication.
• Gather detailed information from prospective clients and conduct intake interviews.
• Schedule consultations and track lead activity and conversion outcomes.

Skills

Communication

Relationship building

Consultative sales

Closing skills

Time management

Education

Associate degree

Bachelor's degree

Tools

SmartAdvocate

VoIP platforms

Microsoft Office

Job description

Kitay Law Offices, The Law Firm With a Heart, seeks a compassionate Intake Specialist to guide prospective clients through the intake process and connect them with representation. You will listen actively, gather details, assess eligibility, and coordinate with attorneys to ensure a smooth onboarding.

The ideal candidate excels in communication, thrives in a fast-paced environment, and has experience in legal intake or client relations.