Onsite Intake & Programs Coordinator

careerteam; Metairie (LA); In loco; USD 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with match

Medical/Dental/Vision insurance

HSA on qualifying plans

Disability insurance

Supplemental insurance

Descrizione del lavoro

Career Team, a private workforce development organization, seeks an Intake Specialist in the Jefferson Parish/Metairie area to process, document, and communicate customer service inflow across multiple intake portals. This position is 100% onsite and requires working onsite at the listed location.

The Intake Specialist is part of the team supporting Career Team's mission to accelerate the human condition. Salary is $45,000 per year with up to 30% local travel; full-time, non-exempt, onsite

Competenze

• Associate's degree or higher required or equivalent experience.
• Strong communication and knowledge of community resources.
• Analytical and problem-solving skills; able to make well-thought-out decisions.
• MS Word and Excel at minimum; ability to learn specialized databases and software systems.
• Able to work with a diverse customer base; culturally sensitive.
• Meet and exceed goals; excellent interpersonal and time management skills.
• Knowledge of WIOA program and workforce program requirements.
• Able to thrive in a fast-paced, confidential environment; proactive and resourceful.

Mansioni

• Serve as first line of contact with participants enrolling into WIOA services.
• Share information on programs and opportunities with participants.
• Answer questions and track all submitted applications for service.
• Respond to phone and social media inquiries about status.
• Maintain knowledge of workforce activities for accurate customer assistance.
• Update tracking systems with program orientation completions and applicant data.
• Prepare monthly reports on calls and touchpoints; track inquiries.

Conoscenze

Strong communication

Analytical skills

Problem solving

Multilingual preferred

Customer service

Time management

Organizational skills

Confidentiality

Formazione

Associate's degree or higher

Strumenti

MS Word

Microsoft Excel

CRM software

Descrizione del lavoro

Career Team, a private workforce development organization, seeks an Intake Specialist in the Jefferson Parish/Metairie area to process, document, and communicate customer service inflow across multiple intake portals. This position is 100% onsite and requires working onsite at the listed location.

The Intake Specialist is part of the team supporting Career Team's mission to accelerate the human condition. Salary is $45,000 per year with up to 30% local travel; full-time, non-exempt, onsite