Intake Specialist

careerteam; Metairie (LA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401k with match

Medical/Dental/Vision insurance

HSA on qualifying plans

Disability insurance

Supplemental insurance

Job summary

Career Team, a private workforce development organization, seeks an Intake Specialist in the Jefferson Parish/Metairie area to process, document, and communicate customer service inflow across multiple intake portals. This position is 100% onsite and requires working onsite at the listed location.

The Intake Specialist is part of the team supporting Career Team's mission to accelerate the human condition. Salary is $45,000 per year with up to 30% local travel; full-time, non-exempt, onsite

Qualifications

• Associate's degree or higher required or equivalent experience.
• Strong communication and knowledge of community resources.
• Analytical and problem-solving skills; able to make well-thought-out decisions.
• MS Word and Excel at minimum; ability to learn specialized databases and software systems.
• Able to work with a diverse customer base; culturally sensitive.
• Meet and exceed goals; excellent interpersonal and time management skills.
• Knowledge of WIOA program and workforce program requirements.
• Able to thrive in a fast-paced, confidential environment; proactive and resourceful.

Responsibilities

• Serve as first line of contact with participants enrolling into WIOA services.
• Share information on programs and opportunities with participants.
• Answer questions and track all submitted applications for service.
• Respond to phone and social media inquiries about status.
• Maintain knowledge of workforce activities for accurate customer assistance.
• Update tracking systems with program orientation completions and applicant data.
• Prepare monthly reports on calls and touchpoints; track inquiries.

Skills

Strong communication

Analytical skills

Problem solving

Multilingual preferred

Customer service

Time management

Organizational skills

Confidentiality

Education

Associate's degree or higher

Tools

MS Word

Microsoft Excel

CRM software

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Career TEAM is looking to hire an Intake Specialist in the Jefferson Parish - Metairie area who will be responsible for processing, documenting, and communicating customer service inflow across multiple intake portals. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Intake Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including :

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• and supplemental insurance

Your Impact on Career TEAM's Success :

• Act as a first line of contact with participants interested in enrolling into WIOA services
• Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services
• Share information on activities, and offerings to all interested participants and answer questions participants may have
• Collect, respond, and initiate tracking for all virtually submitted applications for service
• Respond to phone and social media service inquiries
• Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged
• Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate
• Collect and process uploaded program information, including appropriate documentation on applicable tracking systems
• Respond to inquiries (both internal and external) regarding application status
• Track and prepare monthly reports regarding incoming calls and touchpoints received
• Prepare monthly facility access reports to reflect both in-person and incoming phone calls
• Follow all policies, procedures, and regulations related to eligibility documentation
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include :

• Associate's degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole-family services
• Bilingual or Multilingual preferred
• A Valid Driver's License

Salary: $45,000/ yr

Travel : The position may require local travel up to 30% of the time

Employment Type : Full-time, non-exempt

About Career Team:

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enri