Onsite Installation Coordinator - Wilmington, NC

Ferguson Inc.; Wilmington (NC); On-site; USD 21,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Job summary

Ferguson Enterprises, LLC in Wilmington, NC is hiring an Installation Coordinator to support customers with scheduling, installation logistics, and order accuracy. This onsite role operates Monday–Friday between 8:00 AM and 4:30 PM, with starting pay of $18.00 per hour and potential for higher pay based on experience.

You will collaborate with sales, review work orders for scope and dates, maintain the installation calendar, and handle pricing, credit memos, and service changes.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Develop and maintain positive relationships with internal and external customers.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship

MS Office

Tools

Outlook

Word

Excel

PowerPoint

Job description

Ferguson Enterprises, LLC in Wilmington, NC is hiring an Installation Coordinator to support customers with scheduling, installation logistics, and order accuracy. This onsite role operates Monday–Friday between 8:00 AM and 4:30 PM, with starting pay of $18.00 per hour and potential for higher pay based on experience.

You will collaborate with sales, review work orders for scope and dates, maintain the installation calendar, and handle pricing, credit memos, and service changes.