Onsite Installation Coordinator - Scheduling & Support

Ferguson Enterprises; Charlotte (NC); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming and family building/

Paid parental leave

Associate discounts

Community involvement opportunities

Descrizione del lavoro

Ferguson Enterprises is seeking an Installation Coordinator in Charlotte, NC. This onsite role runs Monday–Friday, 7:00 AM–4:00 PM. Starting pay is $20/hour with potential for higher rates based on experience. The role focuses on coordinating installations, maintaining key customer relationships, and supporting scheduling and order accuracy.

The candidate will collaborate with sales, review work orders, and manage installation calendars while ensuring excellent service and timely delivery.

Competenze

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Mansioni

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Conoscenze

Relationship building

Communication skills

Organizational skills

Customer service

Strumenti

Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

Ferguson Enterprises is seeking an Installation Coordinator in Charlotte, NC. This onsite role runs Monday–Friday, 7:00 AM–4:00 PM. Starting pay is $20/hour with potential for higher rates based on experience. The role focuses on coordinating installations, maintaining key customer relationships, and supporting scheduling and order accuracy.

The candidate will collaborate with sales, review work orders, and manage installation calendars while ensuring excellent service and timely delivery.