Onsite/Hybrid Endpoint Support Engineer (iOS/Android)

Kforce Inc; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Kforce Inc. in New York, NY is seeking an Endpoint Support Engineer to join onsite/hybrid operations. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering and security teams to resolve incidents based on log data.

We expect strong troubleshooting, documentation, and change management awareness. Experience with Intune and Workspace ONE is preferred; ServiceNow knowledge is a plus.

Qualifications

• Experience with troubleshooting end-user devices and mobile platforms.
• Strong documentation and incident reporting abilities.
• Familiarity with change management concepts and tools is a plus.
• Experience with ServiceNow is desirable.

Responsibilities

• Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications.
• Monitor system performance, compliance and logging/monitoring.
• Collaborate with engineering teams to resolve incidents based on log data.
• Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement.

Skills

Troubleshooting methodologies

Documentation skills

Change management concepts

ServiceNow

Tools

Omnissa Workspace ONE

Microsoft Intune

Job description

Kforce Inc. in New York, NY is seeking an Endpoint Support Engineer to join onsite/hybrid operations. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering and security teams to resolve incidents based on log data.

We expect strong troubleshooting, documentation, and change management awareness. Experience with Intune and Workspace ONE is preferred; ServiceNow knowledge is a plus.