Endpoint Support Engineer

Kforce Inc; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Kforce Inc. in New York, NY is seeking an Endpoint Support Engineer to join onsite/hybrid operations. You will provide end-user support for mobile devices, monitor system performance, and collaborate with engineering and security teams to resolve incidents based on log data.

We expect strong troubleshooting, documentation, and change management awareness. Experience with Intune and Workspace ONE is preferred; ServiceNow knowledge is a plus.

Qualifications

• Experience with troubleshooting end-user devices and mobile platforms.
• Strong documentation and incident reporting abilities.
• Familiarity with change management concepts and tools is a plus.
• Experience with ServiceNow is desirable.

Responsibilities

• Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications.
• Monitor system performance, compliance and logging/monitoring.
• Collaborate with engineering teams to resolve incidents based on log data.
• Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement.

Skills

Troubleshooting methodologies

Documentation skills

Change management concepts

ServiceNow

Tools

Omnissa Workspace ONE

Microsoft Intune

Job description

Responsibilities

Kforce has a client that is seeking an Endpoint Support Engineer in New York, NY. This position will be onsite/hybrid. Duties:

• Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications
• Monitor system performance, compliance and logging/monitoring
• Collaborate with engineering teams to resolve incidents based on log data
• Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement

Responsibilities

Kforce has a client that is seeking an Endpoint Support Engineer in New York, NY. This position will be onsite/hybrid. Duties:

• Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications
• Monitor system performance, compliance and logging/monitoring
• Collaborate with engineering teams to resolve incidents based on log data
• Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement

Requirements

• Experience supporting, using technology - Omnissa Workspace ONE, Microsoft Intune
• Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting
• Strong troubleshooting methodology skills
• Must be able to document incidents and problem resolutions carefully and accurately
• Excellent documentation, writing skills
• Experience with change management concepts, tools and implementations preferred
• Experience with ServiceNow desired

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.