HVAC Service Scheduler & Resource Coordinator

Johnson Controls, Inc.; Town of Florida (NY); On-site; USD 41,000 - 56,000; Full time

Job summary

Johnson Controls, Inc. is seeking a service scheduling professional to manage customer calls and technicians, ensuring timely preventative maintenance and alignment with forecasting goals. You will debrief technicians daily, coordinate with billing and support teams, and maintain accurate customer account data in NxGen.

The role emphasizes strong organizational skills, multitasking, and effective communication with internal and external stakeholders in a busy service environment.

Qualifications

• High school diploma or equivalent required; 2–5 years service operations or scheduling experience preferred.
• Strong organizational and detail-oriented skills with the ability to manage many projects concurrently.
• Excellent interpersonal and communication skills for internal and external clients.

Responsibilities

• Receive and schedule customer service calls and manage technician/m technician schedules.
• Coordinate labor scheduling to align technicians with customer and service needs.
• Communicate action plans to customers and follow up to meet expectations.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Multi-project management

Communication

Education

High school diploma or equivalent

Associates degree preferred

Tools

NxGen

Job description

Johnson Controls, Inc. is seeking a service scheduling professional to manage customer calls and technicians, ensuring timely preventative maintenance and alignment with forecasting goals. You will debrief technicians daily, coordinate with billing and support teams, and maintain accurate customer account data in NxGen.

The role emphasizes strong organizational skills, multitasking, and effective communication with internal and external stakeholders in a busy service environment.