Onsite HP PC & Printer Repair Technician – Alabama

Valen Solutions, LLC; Alabama; On-site; USD 42,000 - 65,000; Full time

Job summary

Valen Solutions, LLC is seeking an HP PC & Printer Field Service Technician for onsite assignments in Alabama. The role involves diagnosing and repairing HP hardware at customer sites under agreed ZIP-code coverage, with travel terms negotiated per dispatch.

Two to three years of hardware repair experience and clear English communication with customers are required, along with onboarding and vendor training before dispatch.

Qualifications

• Two to three years of relevant technical support or hardware repair experience.
• Clear English communication with customers and project teams.
• Onboarding and vendor training, appropriate repair tools and ESD equipment before dispatch.
• Successful required background screening and prior client approval before deployment.

Responsibilities

• Diagnose and repair onsite using manufacturer-approved procedures, appropriate tools and ESD precautions.
• Coordinate customer appointments, arrival updates and the response window agreed for each dispatch.
• Document diagnosis, repair actions, actual service times, parts used, testing and customer acceptance in Fieldcode/OTTI.
• Complete closure reporting as close to real time as possible, within 30 minutes after service completion.
• Handle supplied parts for the assigned ticket and place required returns in transit within three calendar days, retaining shipping receipts and tracking.
• Escalate technical issues through the project support process and HP Assist when directed.

Skills

Clear English communication

Tools

ESD equipment

Job description

Valen Solutions, LLC is seeking an HP PC & Printer Field Service Technician for onsite assignments in Alabama. The role involves diagnosing and repairing HP hardware at customer sites under agreed ZIP-code coverage, with travel terms negotiated per dispatch.

Two to three years of hardware repair experience and clear English communication with customers are required, along with onboarding and vendor training before dispatch.