HP PC & Printer Field Service Technician — Texas

Valen Solutions, LLC; Town of Texas (WI); On-site; USD 52,000 - 74,000; Full time

Job summary

Valen Solutions, LLC seeks an HP PC & Printer Field Service Technician for onsite Texas assignments. Independent technicians or local service companies may apply; engineers and backups must be identified and approved per client requirements.

Role focuses on hands-on HP hardware repair, including laptop/desktop components and mechanical printer repairs. Codified gear must be described with models supported; onboarding and training are required before dispatch.

Qualifications

• Two to three years of relevant technical support or hardware repair experience.
• Clear English communication with customers and project teams.
• Onboarding and vendor training prior to dispatch.

Responsibilities

• Diagnose and repair onsite using manufacturer-approved procedures and ESD precautions.
• Coordinate customer appointments and update response windows for each dispatch.
• Document diagnosis, repair actions, times, parts used, and testing; report unresolved issues.

Skills

HP printer repair

Laptop/desktop repair

Customer communication

ESD precautions

Education

High school diploma / trade cert

Tools

ESD toolkit

Job description

HP PC & Printer Field Service Technician — Texas

Valen Solutions is building local contractor coverage for onsite HP repair assignments in Texas. This is onsite, assignment-based field repair work within agreed ZIP-code coverage. Hours and ticket volume are not guaranteed. Service area, availability, compensation and travel terms are agreed before assignments.

Independent technicians and local service companies are welcome. Companies must identify the actual proposed engineers and backup capacity; each assigned engineer requires qualification and applicable client approval.

Apply for PC repair, printer repair, or both. Skills are assessed separately. We seek hands‑on HP hardware repair experience, including laptop/desktop component replacement or mechanical printer repairs. Please describe repairs you have personally completed and the models supported.

Responsibilities

• Diagnose and repair onsite using manufacturer-approved procedures, appropriate tools and ESD precautions.
• Coordinate customer appointments, arrival updates and the response window agreed for each dispatch. Share availability for next-business-day and same-business-day work.
• Document diagnosis, repair actions, actual service times, parts used, testing and customer acceptance in Fieldcode/OTTI. Report unresolved issues and the next action.
• Complete closure reporting as close to real time as possible, within 30 minutes after service completion.
• Handle supplied parts for the assigned ticket and place required returns in transit within three calendar days, retaining shipping receipts and tracking.
• Escalate technical issues through the project support process and HP Assist when directed.

Experience and readiness

• Two to three years of relevant technical support or hardware repair experience.
• Clear English communication with customers and project teams.
• Required onboarding and vendor training, appropriate repair tools and ESD equipment before dispatch.
• Successful required background screening and prior client approval before deployment.

Include with your application

Your base ZIP, realistic service ZIPs/radius, weekday and weekend availability, PC and/or printer repair examples, certifications, vendor-training status, tools and transportation readiness. Service companies should name the proposed engineers and backup.

Compensation and assignments

Compensation and travel terms are negotiated and agreed in writing before assignments. Include your requested per-ticket or hourly rate and travel expectations. Specific customer sites, parts logistics and response windows are confirmed per dispatch. No fixed schedule or statewide coverage obligation is implied.