Onsite HOA Assistant General Manager

Associa; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Associa's CMC unit in Washington, DC seeks an experienced Assistant General Manager for our condominium community. This onsite role reports to the General Manager and serves as liaison among homeowners, the Board, and staff, handling office duties, scheduling, and project coordination.

The ideal candidate has 2+ years in administrative roles within community associations or hospitality, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of admin/clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects and communicate with all parties.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Meet and greet homeowners, residents, board members, and vendors; respond to inquiries in person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents.
• Issue violation letters to homeowners and follow up to ensure corrections.
• Assist with maintenance requests; schedule and coordinate vendors for onsite work.
• Assist in preparing board packages; coordinate and schedule board meetings.
• Create and send weekly mass communications by mail and email to homeowners.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Assist with other projects as assigned.

Skills

Administrative support

Customer service

Communication skills

Project management

MS Office

Tools

Microsoft Office

Job description

Associa's CMC unit in Washington, DC seeks an experienced Assistant General Manager for our condominium community. This onsite role reports to the General Manager and serves as liaison among homeowners, the Board, and staff, handling office duties, scheduling, and project coordination.

The ideal candidate has 2+ years in administrative roles within community associations or hospitality, strong communication skills, and proficiency with Microsoft Office.