Onsite Community Manager: Budgets, Projects & Board Liaison

Associa; Fairfax (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

CMC Associa is seeking an experienced General Manager to oversee a condominium community in Fairfax, VA. This onsite role coordinates all office, administrative and maintenance projects, including capital improvements, acting as the primary liaison among homeowners, the board, committees, management staff and vendors.

The role requires strong budgeting, financial interpretation, project management and excellent communication.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors and the General Manager role.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service oriented and team driven.
• Proactive communication and problem-solving to improve processes and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, etc).
• Effective project management with multiple projects in view of stakeholders.
• Excellent written and verbal communication.

Responsibilities

• Oversee all office, administrative, and maintenance projects onsite.
• Liaise among homeowners, board, committees, staff, vendors and contractors.
• Implement Board policy within the management agreement and strategic initiatives.
• Inspect the community and ensure Code, Compliance, Rules & Regulations are followed.
• Issue violation notices and follow up for corrections.
• Prepare board packages and coordinate monthly/annual board meetings.
• Create and send weekly communications to homeowners about maintenance and events.
• Assist homeowners with architectural review forms and Board decisions.
• Other projects as assigned.

Skills

Community association experience

Customer service oriented

Project management

Communication skills

Ownership and initiative

Education

CMCA/AMS/PCAM certifications

Job description

CMC Associa is hiring an experienced General Manager to oversee a condominium community in Fairfax, VA.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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