Assistant General Manager

Associa; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Associa's CMC unit in Washington, DC seeks an experienced Assistant General Manager for our condominium community. This onsite role reports to the General Manager and serves as liaison among homeowners, the Board, and staff, handling office duties, scheduling, and project coordination.

The ideal candidate has 2+ years in administrative roles within community associations or hospitality, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of admin/clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects and communicate with all parties.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Meet and greet homeowners, residents, board members, and vendors; respond to inquiries in person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents.
• Issue violation letters to homeowners and follow up to ensure corrections.
• Assist with maintenance requests; schedule and coordinate vendors for onsite work.
• Assist in preparing board packages; coordinate and schedule board meetings.
• Create and send weekly mass communications by mail and email to homeowners.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Assist with other projects as assigned.

Skills

Administrative support

Customer service

Communication skills

Project management

MS Office

Tools

Microsoft Office

Job description

Washington, District Of Columbia, United States

Location

Washington , District Of Columbia , United States

Job Description

CMC, an Associa company, is hiring an experiencedAssistant General Manager for its condominium community in Washington, DC.

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role. Daily responsibilities:

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
  Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Requirements

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.