General Manager

Associa; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

Associa in Washington, DC seeks a General Manager to oversee a condominium community onsite. You will manage office, admin, maintenance projects, and capital improvements, serving as liaison among homeowners, the board, staff, and vendors.

Responsibilities include budgeting, financial reporting, RFPs, vendor management, scheduling maintenance, and coordinating board meetings. CMCA/AMS/PCAM certifications encouraged.

Qualifications

• 2+ years of community association management experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowners.
• Willingness to obtain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative with proactive communication and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets including Balance Sheet, Income Statement, Operating Expenses, and Reserves.
• Effective project management skills to prioritize and manage multiple projects and coordinate with all parties.
• Excellent communication skills (written and spoken) with conflict resolution techniques.

Responsibilities

• Implement Board policy and directives within the management agreement. Work with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect the community; ensure the property is well maintained and rules are followed.
• Issue violation notices to homeowners and follow up for corrections.
• Meet and greet homeowners, Board members, contractors, and vendors.
• Research and respond to inquiries in person, by phone, and by email.
• Data entry and update in the database; track documents and information.
• Create and manage budgets; review financial reports and interpret key statements.
• Submit RFPs, manage bidding and vendor selection, and develop vendor relationships for capital projects.
• Prioritize maintenance requests and coordinate onsite work with vendors.
• Prepare board packages and coordinate monthly/annual board meetings.
• Create and send weekly communications to homeowners about maintenance, guidelines, and events.
• Assist homeowners with architectural review forms and Board decisions.

Skills

Customer service

Team oriented

Proactive communication

Budgeting

Conflict resolution

Project management

Education

CMCA

AMS

PCAM

Job description

Washington, District Of Columbia, United States

Location

Washington , District Of Columbia , United States

Job Description

CMC, an Associa company, is hiring a General Manager to oversee its condominium community in Washington, DC.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Other projects as assigned.

Requirements

• 2+ years of community association management experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

#LI-PK1

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Our Story

Our Culture

Benefits and Perks

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service