Senior Help Desk Analyst III - 24/7 IT Support

4p-Consulting-Inc.

Birmingham (AL)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Job summary

Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline IT support from a 24x7 Technology Service Desk in Birmingham, AL. You will be the first point of contact for incidents and service requests, delivering professional customer service while troubleshooting hardware, software, and network issues.

Ideal candidates have 1–3 years of experience, a IT-related degree, and familiarity with Windows, Office, and Remedy ticketing.

Qualifications

Bachelor's degree in IT, CS, or related field preferred.
1–3 years of IT Help Desk or Service Desk experience.
Strong knowledge of Windows OS, desktops, networking, and Microsoft Office.
Experience with IT ticketing systems (Remedy preferred).
Excellent troubleshooting, communication, and customer service skills.

Responsibilities

Provide first-level technical support for hardware, software, network, and application issues.
Respond to service requests and incidents via phone, email, and ticketing systems.
Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
Document incidents, resolutions, and technical solutions accurately.
Coordinate with Infrastructure, Application Support, and Workplace Support teams.
Escalate complex issues and monitor incidents through resolution.
Ensure compliance with IT policies, procedures, and SOX controls.
Deliver exceptional customer service in a fast-paced support environment.