Helpdesk Support Analyst

TEKsystems; Birmingham (AL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

The Birmingham, AL contract Service Desk Technician role is a frontline support position. You will be the single point of contact for business partners needing issue resolution and service requests, handling incidents and requests with a focus on first-contact resolution.

Work onsite in Birmingham, AL, supporting 24x7 operations. The ideal candidate has intermediate level experience in help desk, Microsoft Office, Windows 10, and customer service, with a strong emphasis on professional

Qualifications

• Frontline IT support experience in a service desk environment.
• Proficient in Microsoft Office and Windows 10; strong communication skills.

Responsibilities

• Serve as the first point of contact for business partners needing assistance.
• Provide issue resolution and fulfill service requests, including 24x7 events.
• Maintain service desk operations and ensure timely ticket updates.

Skills

Help desk support

Microsoft Office

Service desk operations

Windows 10

Desktop support

Technical support

Customer service

Ticketing system

Tools

Ticketing system

Job description

One of our clients in the Birmingham market is searching for a new Service Desk Technician to join their team. Additional information is listed below.

Description

The Service Desk Analyst is responsible for providing the front‑line, single point of contact for business partners requiring assistance from the organization for issue resolution and service request fulfillment, and for handling new events that come into the Service Desk (24x7). The support analyst must combine world‑class customer service skills with technical expertise to ensure that the organization’s business partners’ needs are addressed on the initial contact, as often as possible.

Key Skills

• Help desk support
• Microsoft Office
• Service desk operations
• Windows 10
• Desktop support
• Technical support
• Customer service
• Ticketing system

Experience Level

Intermediate Level

Job Type & Location

Contract position based out of Birmingham, AL.

Pay and Benefits

The pay range for this position is $20.00–$25.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Birmingham, AL.

Application Deadline

This position is anticipated to close on August 3, 2026.

Equal Employment Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.