Tier 1 Help Desk Technician — Frontline IT Support

Brook Valley Management, Inc.; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Brook Valley Management, Inc. is looking for a Tier 1 Help Desk Technician in Birmingham, AL. The role supports technology operations across various locations and resolves user issues, ensuring optimal performance across systems.

The ideal candidate will have outstanding communication skills and a proactive approach to problem-solving. Responsibilities include troubleshooting POS systems, managing incidents through Jira, and supporting technology initiatives. A high school diploma and experience with IT service management platforms are required.

Qualifications

• Outstanding communication skills to articulate complex topics.
• Ability to plan and organize tasks effectively.
• Capability to identify and resolve problems efficiently.
• Participation in a rotating on-call schedule for support.

Responsibilities

• Troubleshoot issues with POS systems and computer hardware.
• Answer help desk calls and emails.
• Log and manage incidents within Jira Service Desk.
• Support technology implementation in the field organization.

Skills

Outstanding communication skills

Planning and organizational skills

Problem identification and resolution

Relationship building

Customer-centric mindset

Education

High school diploma or equivalent

Tools

Jira

IT service management platforms

Job description

Brook Valley Management, Inc. is looking for a Tier 1 Help Desk Technician in Birmingham, AL. The role supports technology operations across various locations and resolves user issues, ensuring optimal performance across systems.

The ideal candidate will have outstanding communication skills and a proactive approach to problem-solving. Responsibilities include troubleshooting POS systems, managing incidents through Jira, and supporting technology initiatives. A high school diploma and experience with IT service management platforms are required.