ONsite_Helpdesk Support_Memphis TN

Themesoft Inc; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

The Themesoft Inc team in Memphis, TN is seeking a Helpdesk Support for an onsite contract role (6-12+ months). You will support logistics IT, collaborate with global teams, and drive issue resolution for PC, network, and SAP environments.

Required: BS in CS/IS and 5-7 years in a global IT setting, plus SAP and Office 365 experience; strong English, collaboration, and organizational skills are essential.

Qualifications

• Bachelor’s in computer science, information systems, or equivalent.
• Minimum 5-7 years in a global IT organization.
• Experience supporting logistics operations including infrastructure and SAP.
• Experience with Office 365 tools (Office, Teams, Delve, etc.).
• Strong written and verbal English communication.

Responsibilities

• Provide support across IT environment, collaborating with helpdesk, remote teams and applications teams.
• Frontline support for logistics center and 3rd party logistics team.
• Resolve IT service issues promptly with minimal business impact.
• Participate in initiatives to improve Logistics IT effectiveness with other teams.
• Coordinate risk assessments for unique logistics apps and hardware.

Skills

Bachelor’s in computer science

5-7 years experience

Logistics IT experience

SAP experience

Office 365 tools

English communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

SAP

Office 365

Job description

Job Title: Helpdesk Support

Location: Memphis TN

Work Arrangement: Onsite

Employment Type: [Contract, CTH]

Contract Duration: 6-12+ months

100% ONSITE ROLE

Role and responsibilities:

• Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams and applications teams covering PC applications, network connectivity, and Logistics applications Front line support for the logistics center and 3rd party logistics team outsourced by the client.
• Resolve IT service issues in a timely manner, with minimal impact to the business and to the customers.
• As part of a global team, participate in initiatives aimed at improving the effectiveness of Logistics support. This will include participation in process improvements activities, working closely with business process owners to understand how IT can support the business more effectively and with other IT teams as they develop and enhance applications, services, and infrastructure
• For unique Logistics application and hardware, coordinate risk assessments with the client's IT Risk Management and Security team
• The role requires multi-tasking, prioritizing workload / issues, and balancing multiple problems.
• The ability to sense and detect repeat/recurring issues and ensure these are visible to the appropriate IT owners.
• Must be able to engage with the appropriate Business and IT owners to ensure that problem gets resolved.
• Ensure that employees and contractors are engaging the standard IT support processes when appropriate and focus on those areas where you can add unique value

Essential Skills:

• Bachelor’s in computer science, Information Systems, or its equivalent
• At least 5-7 years’ work experience in a global IT organization Ability to work independently in a IT organization Experience supporting a logistics operation including infrastructure (PC’s, printers, scanners, networks) and applications (SAP) Experience working with Office 365 tools (Office, Teams, Delve, etc.)
• Ability to effectively communicate in English, both written and verbal.
• Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones.
• Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines and deliver to commitments.

Work Authorization

Applicants must be legally authorized to work in the United States. subject to company policy and applicable immigration requirements.

Equal Employment Opportunity (Mandatory to all job postings - USA) [Themesoft Inc]

is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.