Onsite Help Desk Technician Assistant - Growth & Perks

Gainwell Technologies LLC; Oklahoma City (OK); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Educational assistance

401(k) employer match

Health benefits

Generous vacation policy

Job summary

Gainwell Technologies is seeking an onsite Help Desk Technician Assistant in Oklahoma City, OK. The role focuses on assisting help desk agents, resolving basic tech problems, and logging inquiries in a problem management system.

Candidates should have a high school diploma or GED, experience or training in computer support, and familiarity with Windows, macOS, and Linux. On-site hours are Mon-Fri 8:00AM-5:00PM; travel 0-10% possible.

Qualifications

• High school diploma or GED.

Responsibilities

• Assist help desk agents with telephones issues and inquiries to ensure needs are met.
• Resolve basic technical problems by providing scripted guidance for software/hardware issues.
• Log and track inquiries using a problem management database and maintain history records.
• Identify, evaluate, and prioritize customer problems to ensure proper resolution.

Skills

Problem solving

Communication

Patience

Time management

Windows/macOS/Linux

Tools

ITSM software

Remote tools

Asset tracking

Job description

Gainwell Technologies is seeking an onsite Help Desk Technician Assistant in Oklahoma City, OK. The role focuses on assisting help desk agents, resolving basic tech problems, and logging inquiries in a problem management system.

Candidates should have a high school diploma or GED, experience or training in computer support, and familiarity with Windows, macOS, and Linux. On-site hours are Mon-Fri 8:00AM-5:00PM; travel 0-10% possible.