IT Help Desk Support - Part Time

Goodwill Industries of Central Oklahoma; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Part time

Job summary

Goodwill Industries of Central Oklahoma is looking for a part-time Help Desk Technician. This role involves assisting with IT support and addressing hardware and software issues across the organization. Candidates should have experience with troubleshooting, provide strong customer service, and possess knowledge of various IT systems and applications.

Emphasizing a commitment to helping those with disabilities or disadvantages, Goodwill provides essential services to the community. Interested applicants should apply online at WWW.OKGOODWILL.ORG.

Qualifications

• 6 months experience troubleshooting PC/software related issues.
• 1 year of IT Help Desk Experience preferred.
• Strong knowledge in all Microsoft applications.

Responsibilities

• Assist Help Desk Technician in providing IT support and assistance to end users.
• Log and complete work tickets for company-wide hardware and software issues.
• Provide application and hardware support for end users.

Skills

Customer service skills

Problem solving skills

Knowledge of LAN/WAN connections

Knowledge of PC repair

Organizational skills

Time management skills

Education

IT Certification

Job description

Goodwill of Central Oklahoma is seeking individuals who have a desire to help us grow our mission. Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. With our community’s donations and contract services we generate the money needed to support our mission programs and employ over 700 employees in the greater Oklahoma City area!

Job Description

Job Summary

This part‑time position is responsible for assisting Help Desk Technician in providing IT support and assistance to end users and consists of answering help desk calls and troubleshooting and resolving related IT issues. This position will also assist in general IT projects as assigned.

Essential Job Functions

• Receive phone calls, and log and complete work tickets for company‑wide hardware and software issues.
• Provide application and hardware support for end users, troubleshoot and support all applications, hardware, software installed on end user computers company wide.
• Install and update various applications, including Flash, Adobe Reader, Java, Windows.
• Install and run network cable at new locations.
• Organize and maintain clean, orderly IT office.

Additional Responsibilities

• Perform other duties and projects as required by management.
• Provide cursory evaluation and examination of donated computer goods for resale.
• May train staff users to use equipment.

Qualifications

Education / Experience

• 6 months experience troubleshooting PC/software related issues.
• 1 year of IT Help Desk Experience preferred.
• Excellent customer service and problem solving skills, preferably in a retail environment.
• IT Certification strongly preferred.

Knowledge, Skills, and Abilities

• Knowledge of LAN/WAN connections, local printers, cable installation helpful.
• Knowledge of PC repair.
• Strong knowledge in all Microsoft applications.
• Good organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Good analytical and problem‑solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.

Additional Information

DO NOT APPLY THROUGH THIS WEBSITE. PLEASE APPLY ONLINE AT WWW.OKGOODWILL.ORG for this position.

More information about our organization and specific openings can be viewed on our website at http://okgoodwill.org/.

Equal Opportunity Employer