IT Helpdesk Specialist: Quick, Reliable Tech Support

Paycom; Oklahoma City (OK); On-site; USD 38,000 - 60,000; Full time

Job summary

Paycom in Oklahoma City is seeking a full-time Helpdesk Technician to monitor, maintain, and troubleshoot company technology. You will respond to work orders, assist users, document issues, and ensure secure, functional hardware and software across the organization.

The role requires strong communication, problem solving, and customer service skills. You will train users on new applications, collaborate with IT staff, and follow Helpdesk policies to resolve issues promptly.

Qualifications

• Requires a high school diploma or GED; Bachelor's degree preferred.
• Experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and Windows desktop OS.

Responsibilities

• Monitor and maintain company technology for maximum access; install workstations and software, monitor security, and troubleshoot issues.
• Receive, prioritize, and respond to Helpdesk requests via calls, emails, or in-person; provide technical assistance.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Self-motivation

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Windows Desktop OS

Hardware troubleshooting

Job description

Paycom in Oklahoma City is seeking a full-time Helpdesk Technician to monitor, maintain, and troubleshoot company technology. You will respond to work orders, assist users, document issues, and ensure secure, functional hardware and software across the organization.

The role requires strong communication, problem solving, and customer service skills. You will train users on new applications, collaborate with IT staff, and follow Helpdesk policies to resolve issues promptly.