Help Desk Technician I — On-Site Support (All Shifts)

Love's Travel Stops; Oklahoma City (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

Love's Travel Stops is hiring for Tier I Help Desk Technicians – All Shifts in Oklahoma City. You will provide front-line support for corporate and field requests, ensuring end users can complete business tasks.

Responsibilities include diagnosing issues, documenting actions, and escalating when necessary to meet SLAs. The role requires on-site presence at our Memorial Road location and familiarity with Windows and Apple devices, along with strong communication skills and a customer-focused

Qualifications

• Identify, diagnose, and resolve computer issues for corporate and store employees.
• Provide frontline service for all incoming requests and escalate when needed.
• Record, track and document the support process until final resolution.
• Assist in software releases and adherence to Change Management practices.

Responsibilities

• Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
• Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II’s when potential trends in incidents arise.
• Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
• Assist in software releases and roll-outs according to Change Management best practices.
• Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
• Reinforce SLAs to manage end-user expectations.

Skills

Frontline support

Troubleshooting

Communication skills

Team player

Documentation

Education

HS Diploma or equivalent

College diploma or degree in CS or related field

Tools

Diagnostic tools

Windows OS

Apple iOS

Job description

Love's Travel Stops is hiring for Tier I Help Desk Technicians – All Shifts in Oklahoma City. You will provide front-line support for corporate and field requests, ensuring end users can complete business tasks.

Responsibilities include diagnosing issues, documenting actions, and escalating when necessary to meet SLAs. The role requires on-site presence at our Memorial Road location and familiarity with Windows and Apple devices, along with strong communication skills and a customer-focused