On-Site Help Desk Technician I – All Shifts

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

Love's Travel Stops & Country Stores Inc. in Oklahoma City is looking for Tier I Help Desk Technicians to provide frontline support for corporate and store employees.

The role focuses on diagnosing, documenting, and resolving end-user requests to meet SLA expectations, with escalation as needed. The position requires strong communication, hardware and software knowledge, and familiarity with Windows and Apple iOS environments.

Formación

• HS Diploma or equivalent required.
• College degree in Computer Science preferred.
• CompTIA A+ Certification preferred.
• Experience with desktop operating systems, including Windows.
• Knowledge of basic computer hardware and peripherals.

Responsabilidades

• Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
• Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II’s when potential trends in incidents arise.
• Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
• Assist in software releases and roll-outs according to Change Management best practices.
• Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
• Reinforce SLAs to manage end-user expectations.
• Other duties assigned as needed.

Conocimientos

Windows OS

Apple iOS

Microsoft Office

Excellent communication

Team player

Educación

HS Diploma or equivalent

College degree in Computer Science

Three years equivalent work experience

Descripción del empleo

Love's Travel Stops & Country Stores Inc. in Oklahoma City is looking for Tier I Help Desk Technicians to provide frontline support for corporate and store employees.

The role focuses on diagnosing, documenting, and resolving end-user requests to meet SLA expectations, with escalation as needed. The position requires strong communication, hardware and software knowledge, and familiarity with Windows and Apple iOS environments.