Onsite Help Desk System Analyst - Windows, AD & VPN

nLeague; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

nLeague is seeking a Help Desk System Analyst in Atlanta to provide technical support for employees, focusing on Windows 11, Active Directory, and Microsoft O365. Candidates should have a minimum of 3 years in technical support roles and excellent communication skills. Responsibilities include troubleshooting hardware/software issues and responding to support tickets. This is a full-time position requiring daily on-site attendance at the office, with opportunities to engage with advanced tools like OKTA and Crowdstrike.

Qualifications

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

Responsibilities

• Respond to and resolve technical support tickets related to Windows 11 and Active Directory.
• Assist users with password resets and Exchange Admin tasks.
• Provide hands‑on and remote support for hardware and software.
• Troubleshoot advanced issues using PowerShell.
• Deliver exceptional customer service to end-users.

Skills

Technical support

Customer service

Communication

Problem-solving

Windows 11

Active Directory

Microsoft O365

Network connectivity

VPN

Ticket tracking

Education

CompTIA A+ or similar certifications

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Active Directory

Microsoft Teams

Exchange Admin

OKTA

Crowdstrike

AWS

SharePoint

PowerShell

Job description

nLeague is seeking a Help Desk System Analyst in Atlanta to provide technical support for employees, focusing on Windows 11, Active Directory, and Microsoft O365. Candidates should have a minimum of 3 years in technical support roles and excellent communication skills. Responsibilities include troubleshooting hardware/software issues and responding to support tickets. This is a full-time position requiring daily on-site attendance at the office, with opportunities to engage with advanced tools like OKTA and Crowdstrike.