On-Site Helpdesk Analyst - Windows & Office Support

Focused HR Solutions; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Helpdesk Analyst for an on-site role in Columbia, SC, lasting up to 12 months with extension options. The analyst will respond to user problems, provide support for business applications, and ensure technical needs are met. Successful candidates will possess strong customer service skills, technical troubleshooting abilities, and desktop support experience. Certifications like A+ or Network+ are preferred, along with experience in information security frameworks.

Qualifications

• Excellent communication skills and customer service orientation.
• Proven ability to analyze and resolve technical issues effectively.
• Experience providing hands-on desktop support in a professional environment.

Responsibilities

• Respond to and diagnose problems through discussions with users.
• Provide technical support for business applications.
• Assist IT personnel and ensure user needs are met.

Skills

GREAT CUSTOMER SERVICE

TECHNICAL TROUBLESHOOTING

HANDS-ON DESKTOP SUPPORT

EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

Education

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS

Job description

A staffing agency is seeking a Helpdesk Analyst for an on-site role in Columbia, SC, lasting up to 12 months with extension options. The analyst will respond to user problems, provide support for business applications, and ensure technical needs are met. Successful candidates will possess strong customer service skills, technical troubleshooting abilities, and desktop support experience. Certifications like A+ or Network+ are preferred, along with experience in information security frameworks.